Automated Call Handling: Revolutionize Your Customer Service


Long wait times and missed calls can frustrate customers and damage your business. Call Center Outsourcing UK offers the perfect solution with our Automated Call Handling service, ensuring every call is answered instantly and routed efficiently, 24/7. Our technology improves customer satisfaction, reduces costs, and streamlines your operations, so you can focus on growing your business

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Business benefits of Automated Call Handling

🔹 Time-saving

Automated calls allow you to reach many people quickly, saving you time for other important tasks

🔹 Cost reduction

While it’s not free, an automated system is much cheaper than hiring a lot of call center agents.

🔹 Better customer service

Automated calls keep customers informed, reducing missed appointments and late payments.

🔹Wider reach

You can contact thousands of people at once, making it easier to spread messages, conduct surveys, or make announcements.

🔹Handling high volume

An automated call system can manage more calls at once than human agents, sending pre-recorded messages to reach more people

🔹Consistent messaging

Every automated call delivers the same message, ensuring your business stays consistent and professional.

How does an automated call handling system work?

Our process is simple, efficient, and designed to deliver results:

Message creation

Create a pre-recorded message or script for the call.

List uploading

Upload a list of phone numbers to call, often based on customer details or campaign goals.

Scheduling and dialing

The system schedules and starts calling at the best time to reach recipients.

Interaction and response handling

Call recipients can interact via voice or keypad, and the system can route calls to agents or record responses.

Main features of Our Automated Call Handling System

Custom Caller ID

You can set the caller ID to show local numbers, making it more likely that people will answer the call.

Automatic Dialer

Calls are made automatically from a contact list, and once connected, it can route the call to an agent or send bulk pre-recorded messages to many people at once.

Voicemail Drop

Automatically leaves a pre-recorded message if the call reaches voicemail, ensuring the message gets delivered.

Incoming Call Routing

Routes calls to the right department or agent based on the system’s settings, including skill or time-based routing.

Call Outcome & CRM Integration

Tracks call results and integrates with your CRM to help manage data and automate workflows.

Reporting and Analytics

Provides insights into the effectiveness of your campaign, such as call response rates and message delivery success.

Take Your Customer Support to the Next Level

Say goodbye to missed calls and frustrated customers. With Automated Call Handling, you can enhance your service and boost customer satisfaction in no time

📞 Contact us now